Annie's Everyday English, operated by Everyday English with Annie, is a digital subscription service. Payments are handled by our reseller Paddle.com Market Ltd, which acts as the merchant of record for every purchase. This policy explains how cancellations and refunds work.
Every new account starts with a 3-day free trial. Nothing is charged during the trial. If you cancel before the trial ends, you are never charged.
You can cancel your monthly or yearly plan at any time from your account. Cancellation stops future renewals; you keep full access until the end of the period you have already paid for.
You may request a refund within 14 days of a charge. If you are not happy with the app, tell us within that 14-day window and we will refund the payment in full.
If you were charged by mistake — for example a duplicate charge or a charge after you cancelled — contact us within 14 days of the charge and we will refund it in full.
Approved refunds usually take 5–10 business days depending on your bank or payment provider.
Email support@annieeverydayenglish.com with the email address on your account and the date of the charge. We reply within 2 business days.